Boston APC UPS Replacement & Branch Office Support

Initial Diagnosis and Environment: A Nationwide Financial Services company requested onsite service at its branch office in downtown Boston. All IT Supported was called out the same
day to troubleshoot a faulty APC UPS unit in the telecom closet. Work had to be done after hours due to the high likelyhood of Voice and Data services being disrupted during the
service call.

Solutions: All IT Supported arrived onsite within 3 hours of the service requested, just after the office closed for the day and contacted the client's internal helpdesk as instructed. The
APC UPS unit was powered down, and a new battery that was dropped shipped, was installed. Existing equipment was powered down prior to the installation. After the install was complete, all equipment
was powered back on, and all network switches, voip phones, and overall internet and network connectivity was tested in conjuction with the internal helpdesk.