Nationwide IT & Network Support Services
We are committed to giving our clients the fastest, most comprehensive and efficient IT services they need. We have technologies and systems that will suite what your business needs. These what makes us cut above the rest:
- Dedicated account managers
- Single-Call dispatch
- Nationwide network of local partners
- Complete range of services
- Augment your existing staff
- Same-day response with 3-4 hour turnaround
- Certified field computer support professionals
- Rapid call resolution and issue escalation
- Extended call-center hours
- 100% U.S-based workforce
- Fully insured
ALL IT Supported offers a wide range of IT services that support small and huge business alike across the United States. We have a pool of certified field engineers that specialize in:
- New hardware install/de-commission
- Full Microsoft, Linux, and Apple OS support
- Hardware diagnostic and parts swap out
- Wireless network setup
- Network and Internet connectivity troubleshooting
- Site surveys
- Inside wiring and cabling
- Printer/Copier service and repair
- Point Of Sale, ATM
- PC & Mac Computer Services
- A/V installation and support
- Project management and assistance
- VOIP installation and deployment
ALL IT Supported has direct and close relationships with onsite engineers across the United States. Each partner has a solid and credible track record prior to joining us. We have more than 500 highly experienced and certified engineers throughout the country who are immediately available to assist you with any IT related problems that you may encounter. We screen, hire, and maintain relationships with all our engineers so that we can deliver consistent quality service regardless of the job requirements.
Our team of account managers ensures that every job gets done accurately and immediately.
- Designated full-time staff that understands your specific needs.
- Zero-hold times to talk to a live U.S. based account manager.
- Rapid tie-in with Tier 2 engineers for specialized workorder creation.
- Quality control to adhere to your exact onsite procedures
- Primary point of contact for all dispatch, technical, and billing issues.
- Additional staff is kept aware of all details for redundancy.
It is our mission to immediately resolve every IT problem that you consult with us, whether remotely or with a dedicated staff. We can solve at least 85% of the problem instantly when you call us. You can expect the following with our single call dispatch service:
- We can always update you on the status of your work orders, regardless of who receives your call
- We are always aware of the status and location of our field engineers
- No hold time to receive updates, ever
- Extended Call Center hours – 9AM – 8PM EST M-F
- 24/7 access to Client Portal will allow you to submit new tickets, check status and much more