Nationwide IT Support Services 

OUR COMMITTMENT TO NATIONWIDE IT SUPPORT

• Dedicated account managers
• Single-Call dispatch
• Nationwide network of local partners
• Complete range of services
• Augment your existing staff
• Same-day response with 3-4 hour turnaround
• Certified field engineers
• Rapid call resolution and issue escalation
• Extended call-center hour
• 100% U.S-based workforce
• Fully insured

COMPLETE RANGE OF NATIONWIDE IT SERVICES

ALL IT offers a variety of services to support companies that require service across the entire country. Our network of certified field engineers specializes in

• New hardware install/de-commission
• Full Microsoft, Linux, and Apple OS support
• Hardware diagnostic and parts swap out
• Wireless network setup
• Network and Internet connectivity troubleshooting
• Site surveys
• Inside wiring and cabling
• Printer/Copier service and repair
• Point Of Sale, ATM
• A/V installation and support
• Project management and assistance
• VOIP installation and deployment

NATIONWIDE NETWORK OF LOCAL PARTNERS

ALL IT builds direct relationships with onsite engineers across the United States. We know each partner personally, and each partner has a proven track record prior to joining  ALL IT, as well as during their tenure as a field engineer. With 500+ highly experienced engineers throughout the Nation, we are able to be onsite quickly to assist you with any and all IT problems ranging from simple to the complex. All IT screens, hires, and maintains relationships with all of its engineers individually for consistent quality of service regardless of job requirements.

COVERAGE AREA

DEDICATED ACCOUNT MANAGERS

• Designated full-time staff that understands your specific needs.
• Zero-hold times to talk to a live U.S. based account manager.
• Rapid tie-in with Tier 2 engineers for specialized workorder creation.
• Quality control to adhere to your exact onsite procedures
• Primary point of contact for all dispatch, technical, and billing issues.
• Additional staff is kept aware of all details for redundancy.
  

SINGLE CALL DISPATCH AND UPDATES

• Regardless of who you get on the phone, we know the status of your work orders in progress.
• We are always aware of the status and location of our field engineers.
• No hold time to receive updates, ever.
• Extended Call Center hours – 9AM – 9PM EST M-F.
• 24/7 access to Client Portal will allow you to submit new tickets, check status and much more.

WHY ALL IT?

• Largest network of our own local partners
• Dedicated account managers
• Same day onsite response
• High quality service
• Simple and streamlined process