About the client
A mid-sized IT firm specializing in uniformed services with 200 Locations This client, Lighthouse Communications & Leasing Inc., is a mid-sized IT firm specializing in uniformed services with 200 Locations. They provide on-demand and on-the-ground support for their clients’ hardware rollouts, inside wiring, POTs line support, and network connectivity issues.
The Challenge
- Critical updates
- Federal regulations
- Business viability
- Deployed devices
- Nationwide locations
- In-field updates
- Regulatory compliance
Extend service footprint over kiosk installations within a month While the client was on top of their services, the need for help arose when they had to fulfill a client’s request of installing pre-designed kiosks at multiple locations in the country within a narrow deadline of a month.
The Solution
White Label Onsite IT Support for Service Footprint Extension The client required more staffing to fulfill the full breadth of the client’s request within the deadline. Because of this, they reached out to All IT and with the help of our professional IT project coordinators, we were able to deploy the right team of All IT field service technicians to work with the client’s onsite contact to help them install the kiosks and extend their service footprint. Our IT support team made quick progress on the work and reported back to the client’s account and project managers for updates regarding the progress
