Client:A pre-eminent company in the construction vertical, 11 Locations
End-user: End-Users at Branch Locations
Project: Fill in Temporary Staffing Positions for IT staff on VL
Results: All IT techs successfully provided the required service throughout the duration of the project.
The client is a heavy civil infrastructure contractor that specializes in full-scale infrastructure projects. The company was in need of temporary staffing to fill in for all of the IT staff who were on vacation.
The client needed temporary staff to take over the duties of their IT department’s staff who were on vacation. All IT was contacted to aid the company and field technicians were immediately deployed to all 11 locations. Our field service technicians trained with the IT staff before the start date to guarantee the temporary transition, then took over their duties while the employees were on VL. Our techs were primarily assigned to deal with end-user support and general break/fixes and were also required to be onsite 1 – 2 full days at a time to provide support during time-sensitive deadlines. In addition, All IT also provided resources for setting up temporary offices on client construction sites for the duration of the project, including wiring, hardware set-up and networking device installations. All IT support technicians successfully fulfilled all of the required IT tasks until the return of the full-time staff three weeks later.