Client: One of the largest realty companies in the country, 40 Internal Locations
End-user: Branch Office Support
Project: Access Point Replacements in 25 locations
Results: 100% locations completed in 3-week deadline
The client is a publicly traded REIT that owns and manages a large number of open-air shopping centers around the country. The company has around 40 internal locations, 25 of which required upgrades in their network’s hardware components. IT support was needed at its internal offices which were responsible for the shopping centers. But on top of the problem of simultaneous deployments, the client needed to replace networking equipment at its internal offices within a strict deadline of 3 weeks.
The client needed to replace access points at 25 of its internal offices around the country. All IT was contacted for the job and a primary service engineer and field technicians were dispatched to the most accessible locations on the same day. Due to their experience with situations of this nature, our IT support technicians had the insight to come onsite with ladders, which allowed them to work almost immediately after arrival. They conducted an informal verification survey to determine how access point placement can be further improved, then set up the preconfigured equipment for installation. After installation, the old access points were returned to the respective point of contact onsite for each location. Depending on the size of the location, All IT’s techs were able to replace two to five access points per site, per day. Before leaving the site, the field service technicians worked with the remote support team to ensure the new access points had a connection and had good signal strength throughout each office. All IT successfully completed access point replacement and installation on all sites within the project deadline of three weeks.