“Although Thrive Pet Healthcare has a world-class Technology Service Desk, we needed a nationwide provider of local technicians to augment our remote support capabilities. All IT has been much more than a service provider, they have become a partner and a true extension of our Technology Team. All IT took the time to really learn about the Veterinary industry, our unique business model, and the requirements & challenges it presents. This effort has resulted in a vital partnership that we rely on daily to support our hospitals and achieve our overall mission of providing the best in class veterinary care for our clients and their pets.”
SIMON LARA
Nationwide Onsite IT Field Support
“When Dynamic Quest expanded into the Southeast, one of our strategies was to limit geographic limitations and resource constraints.
All IT has filled both those strategies and more importantly helped Dynamic Quest provide great customer service to our clients.
The reviews from our clients has been consistently positive and your team is always willing to go the extra mile to meet our clients need.
Thank you and look forward to a long and mutually beneficial partnership!”
here’s how it works...
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services we offer
Our on-site field technicians can solve any IT issue you’re up against, or help you complete any IT-related project faster and more efficiently.
From hardware installation to staff training, All IT techs go above and beyond for your business. They all have proven experience – at least 50 demonstrated on-site visits prior to working with us. And they’re all highly qualified – at least A+, Network+ certified. That means you can trust our techs to the job reliably, professionally, and competently.
From Hardware Installation To Staff Training. All IT Techs Go Above And Beyond For Your Business
From Hardware Installation To Staff Training. All IT Techs Go Above And Beyond For Your Business
From Hardware Installation To Staff Training. All IT Techs Go Above And Beyond For Your Business
From Hardware Installation To Staff Training. All IT Techs Go Above And Beyond For Your Business
From Hardware Installation To Staff Training. All IT Techs Go Above And Beyond For Your Business
From Hardware Installation To Staff Training. All IT Techs Go Above And Beyond For Your Business
From Hardware Installation To Staff Training. All IT Techs Go Above And Beyond For Your Business
From Hardware Installation To Staff Training. All IT Techs Go Above And Beyond For Your Business
From Hardware Installation To Staff Training. All IT Techs Go Above And Beyond For Your Business
From Hardware Installation To Staff Training. All IT Techs Go Above And Beyond For Your Business
From Hardware Installation To Staff Training. All IT Techs Go Above And Beyond For Your Business
From Hardware Installation To Staff Training. All IT Techs Go Above And Beyond For Your Business
From Hardware Installation To Staff Training. All IT Techs Go Above And Beyond For Your Business
From Hardware Installation To Staff Training. All IT Techs Go Above And Beyond For Your Business
From Hardware Installation To Staff Training. All IT Techs Go Above And Beyond For Your Business
Managing multiple vendors too much hassle? Our professional field technicians are there when you need them, without the stress and paperwork.
Our 99% first-call resolution for service requests tells the whole story. We get the job done. And you save money in the process.
You can count on our technicians’ experience, professionalism, and expertise. Field tech did a great job? You can request them again for the next one.
From a simple fix to a multi-site incident, we get the job done. Your tech do a great job? You can request them again for the next one.
Make one call to our service hotline to request IT support. We’ll get on it right away and get it solved ASAP.
No need to hire a full-time staff or spend $$$ getting them to remote locations. We’ll get our technicians where they’re needed when you need them.
We cover 100% of all locations in North America. 10x5 NBD coast-to-coast service for all your onsite IT challenges.
From a simple fix to a multi-site incident, we get the job done. Your tech do a great job? You can request them again for the next one.
Instead of wasting time and money, give All IT a call. You can depend on us for on-demand, one-off site requests whenever and wherever needed. We’ll enhance your IT support capacity and expand your coverage so you can serve more customers and reach your revenue targets.
We have a vast network of expert field technicians across North America, ready to roll. Need ‘boots on the ground’ right away? From the simplest of tasks to the most complex of projects, our technicians are ready to roll.
client reviews
“When Dynamic Quest expanded into the Southeast, one of our strategies was to limit geographic limitations and resource constraints.
All IT has filled both those strategies and more importantly helped Dynamic Quest provide great customer service to our clients.
The reviews from our clients has been consistently positive and your team is always willing to go the extra mile to meet our clients need.
Thank you and look forward to a long and mutually beneficial partnership!”
Although Thrive Pet Healthcare has a world-class Technology Service Desk, we needed a nationwide provider of local technicians to augment our remote support capabilities. All IT has been much more than a service provider, they have become a partner and a true extension of our Technology Team. All IT took the time to really learn about the Veterinary industry, our unique business model, and the requirements & challenges it presents. This effort has resulted in a vital partnership that we rely on daily to support our hospitals and achieve our overall mission of providing the best in class veterinary care for our clients and their pets.
still not sure?
Got questions? Find your answers here.
We cover CONUS (Continental United States), Canada, Alaska, Hawaii, & Puerto Rico
For extremely rural areas, we would as part of our contract, negotiate a deal with substantial drive time, to the closest available technician. We have had technicians drive 2-3 hours to a call and back.
All of our technicians have A+ & Network+ or equivalent credentials and have completed 50 service calls prior to working ith us. They go through a background and reference check.
All of our field technicians are 1099 contractors.
Yes, we have a 2 million dollar policy, with worker’s compensation, gl, and e/o coverage.
Our guaranteed response time is 10×5 NBD, meaning we guarantee to respond to incidents 10 hours per business day, with a next business day arrival onsite.
Each client is assigned logins to our client portals where they may place service tickets. They may also directly email the support mailbox, call the 1-800-number or contact a member of our team directly.
Each client gets a dedicated project manager, with a team of project coordinators that report to him and are familiar with the specific needs of the client.
Yes, however if they are not available, several backup technicians in the area will respond, or if the ticket is not urgent you may schedule your primary technicians for his next available time slot.
yes, quite a bit of our business is ‘white label’ and we would represent your company to your clients and present a seamless experience to the end user.
Yes, we offer staff augmentation as part of our services package. We offer discounted rates for weekly, monthly, and quarterly coverage.
Yes, we provide scheduled support on a weekly, bi-weekly, or monthly basis.
We use a leading brand called Connectwise, which has the ability to grant accounts to your staff members.
NO, we are not a ‘managed i.t. provider’ in the traditional sense. We do not take ownership or co-ownership of your environment; we are strictly an extension of your remote helpdesk and do not store any private data.
yes we can; we conduct virtual trainings with our project management team, for technicians designated for a specific project. We can also schedule technicians to receive onsite training at your locations, done by your in-house team. This would be an additional cost at an hourly rate.
