About the Client:
A Massachusets-based medical device company with a global reach, 1500+ Locations The client is a prominent medical device company that deals with developing, manufacturing, and selling systems and devices for end-stage kidney diseases. They also provide occasional software updates for all patented machines to reflect regulatory compliance and modern standards of care.
The client needed to perform Critical Software Update on Deployed Medical Devices At one point, a particular type of machine deployed in the field needed critical updates in new federal regulations. The updates themselves were crucial to the viability of the device for business use. Still, the problem was that they were already deployed and used in various locations across the country. Because of this, the client needed to perform a critical software update on deployed medical devices in-field to comply with federal regulations.
Field Service Technicians were Deployed to do Software updates on medical devices Due to the nature of the devices, our IT support team had to visit various end-user locations, from nursing homes to private houses, totaling 1,500-plus individual sites. For each area, our field service technicians arrived with the software preloaded on their laptops, which significantly increased the pace of the software updates.
Completed 100% of the software updates by the January 1 deadline set by the client
Some of our technicians experienced challenges due to red tape in certain care institutions and the point of contact is either busy or off-duty when they arrived on site. Regardless, All IT was able to complete 100% of the software updates by the January 1 deadline set by the client.
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