How All IT successfully took over an IT Department Task Through Professional IT Staff Augmentation in 11 locations
About the Client:
The client is a pre-eminent company in the construction vertical with 11 Locations during service
As a client who is a heavy civil infrastructure contractor specializing in full-scale infrastructure projects, Flatiron Construction Corporation needed temporary IT staff replacement for their staff who are on leave to take on the workload.
Deliver The Same Level of Professional IT Service To Clients While Their Own Staff Was On Leave
When your staff is on vacation leave, the next big thing to deal with is to ensure that there is enough IT professional to handle and deliver the same exemplary service to their clients and provide optimal services. In this project, the client needed a professional IT Staff replacement to deal with end-user support and general breaks/fixes. These IT professionals were also required to be onsite to work on time-sensitive projects.
Professional IT Staff Augmentation for 11 Locations
The client needed temporary staff to take over the duties of their IT department’s staff on vacation. The client contacted All IT to aid the company, and field technicians were immediately deployed to all 11 locations. Our field service technicians trained with the IT staff before the start date to guarantee the temporary transition, then took over their duties while the employees were on VL. Our techs were primarily assigned to deal with end-user support and general break/fixes and were also required to be onsite one to two full days at a time to provide support during time-sensitive deadlines.
In addition, All IT also offered resources for setting up temporary offices on client construction sites for the project’s duration, including wiring, hardware setup, and networking device installations.
All IT support technicians successfully fulfilled the required IT tasks until the return of the full-time staff three weeks later.
What Is IT Staff Augmentation?
When you need to temporarily fill in company roles to provide for and service your clients with the same capacity and ability of your organization to deliver optimal IT support results, a professional IT Staff augmentation might be the best solution.
IT Staff augmentation pertains to the strategy of outsourcing IT help to temporarily fill in important IT roles of your organization.
At All IT, we have a pool of professional IT Field Service Technicians who can provide any kind of IT support you may need. In fact, we have about 99.5% technician coverage anywhere in North America.
Whether you need a simple break-fix request or specialized technicians for your enterprise-level IT deployment anywhere in the continental United States, all I.T. can handle it.
All I.T. ensures that our clients are able to meet service footprint expectations anywhere and anytime by prioritizing the client’s goals of productivity and cost-efficiency.
With our 15,000+ network of field service technicians and reliable project coordinators, we are ready to address issues at a moment’s notice, anywhere in the U.S. and in major cities in Canada.
