IT is an essential function behind every business – supporting business functions from customer service and quality assurance to project management. So not only do you have to consider the overall IT requirements of your organization, but you also have to cater to each the individual needs of each department – for instance, customized programs and software. How does Smart Hands Services become handy?
Undoubtedly, most businesses require dedicated IT resources to support sustainable growth. Not to mention, big data is the driving force of the digital age. Today, everything in the cloud-based business world is evolving at an unprecedented rate, from online sales transactions to marketing feedback. And it would be best if you had IT infrastructure and managed services that could keep up.
IT Departments Today
Having a great IT support network that can upgrade and resolve issues in real-time often means the difference between sustainable business performance and critical business losses. Businesses cannot risk having a server go down, a network failure, or a website that does not load.
The size of their environment essentially defines the IT needs of your organization. Depending on the size of the business, IT staff, administrators, and CIOs are typically responsible for managing enterprise environments that span multiple cities and even countries. In addition, IT departments can be responsible for managing truly massive networks.
IT Help: Limitations of Remote Help Desk Support
Your internet is down again, and the entire IT department is scrambling to get the provider on site. Unfortunately, it is a common problem. Do you need onsite IT support or a helpdesk?
IT staff, especially in multi-site organizations, are usually overburdened and lack the time plus resources to handle an entire network, leading to inefficiencies. The answer to this is not to increase or replace your in-house IT staff but rather to enhance their capabilities—most companies do this by getting remote support.
Now, how does remote help desk support work exactly? With remote support, a help desk technician uses remote access technology to solve IT issues for clients in real-time. Although remote IT support is a fantastic option for some businesses, some problems are just way off the limitations of distant fixes. Even with help desk services, you will need someone onsite to fix some issues physically, for instance, troubleshooting a few hardware and server issues.
Remote help desk support is sometimes like troubleshooting. Infrastructure issues are often related and interdependent, and you might not fix the underlying problems with just remote support. In cases like these, onsite support is the best resort as it can lead to a more accurate diagnosis and can help spot the cause of recurring problems. Not to mention it is much easier to communicate in person. Describing network issues and computer problems over the phone or via email can be pretty tough. When you have onsite support, you can explain the situation better for a much more efficient diagnosis.
IT Help: Why Multi-Site Onsite Support Is Important
More often than not, organizations have branches or offices in multiple locations. As a result, managing IT infrastructure and support services across various sites can be challenging. Besides, some tickets are bound to fall through the cracks.
Here is a breakdown of the common strategies companies use to help assuage the challenges of multi-site IT support.
Hiring full-time staff at each location
Yes, this staffing strategy has the advantage of onsite IT support, but it can be incredibly costly. With the in-house staff at multiple locations, you will be responsible for paying salaries and benefits. With the average annual salary of an IT Support Specialist coming at about $50,000, hiring support staff at each site is an expensive affair.
By partnering with a full-service managed services provider, you can get full IT support for a fixed monthly budget.
Flying staff around
One of the significant benefits of onsite IT support is the endless cost-saving benefits. Although flying staff around to multiple locations (as necessity arises) may counter the need to hire support staff at each location, it also incurs quite a bit of travel and overhead costs.
Outsourcing IT services can reduce your operational costs by up to 60%. By taking advantage of your vendor network of technicians, you will save more money than having to spend by sending core members of your team to multiple locations.
Sticking to a one-vendor limited network
It is always a good idea to test out the onsite services of your service provider before committing to a long-term contract. A provider without an expansive network can cost you money in the long run, not to mention the amount of downtime.
When your business is experiencing network issues and outages, it is in your best interest to get these issues fixed as soon as possible—extended downtime results in losses. Remember, your IT service provider dispatch process and local resources will determine how effective they will be in specific situations.
Multiple local vendors in each location
There are several options when it comes to onsite IT support. For instance, if you only need assistance setting up a new location or on-demand dispatch, you can get services from a local vendor.
However, if you need extensive IT support multiple times a week, having various local vendors at each of your sites can lead to inefficiencies. Different vendors have different policies, and when you outsource to more than one organization, communication bottleneck is a significant risk.
You need your service providers to keep your IT infrastructure up to speed and deal with potential disturbances, vulnerabilities, and threats in real-time. Unfortunately, aligning all your vendors towards this goal is a huge challenge and, more often than not, results in coordination gaps, poor project management, and inefficiencies.
Other challenges include increased overheads when it comes to vendor management and variable expenses. Such situations do not arise if you outsource to a single vendor.
Smart Hands IT Service: Why It Is Vital for Your Business
The IT environment is incredibly dynamic and rife with challenges. Technology issues are bound to arise, even when you have an experienced IT team on board. Despite the rise of cloud computing, most organizations still maintain many data centers and IT applications onsite. And most of this infrastructure is managed in colocation activities.
Not many things change as quickly as technology. Just as you are getting used to the latest and most innovative piece of technology, a newer, better model hits the market. And your IT department has to deal with infrastructure upgrades in addition to the usual support services.
To fully make use of your internal IT staff, you have to free up their time and resources so they can focus on strategic projects. Well, this is where Smart Hands services come in.
What is Smart Hands IT Support?
Smart Hands IT support is meant to either assist your in-house IT department or independently handle the management of your data centers.
In a digitally-driven world, IT management services have become a round-the-clock necessity. And it is next to impossible for an internal IT team to monitor and manage all the digital tools required to operate and succeed in the modern world, more so in large, expansive organizations.
The processes, systems, and procedures necessary to keep such vast networks afloat are too many and too complex for an internal team that still has to manage day-to-day IT support services. It is a daunting responsibility, to say the least, especially considering the many challenges facing IT managers.
Smart Hands services handle more complicated IT support tasks that require a technician to be physically present at the colocation facility. Typically, Smart Hands programs differ for every colocation facility, but they usually include:
- Providing onsite technical assistance
- Equipment installations and managing data center equipment
- Testing carrier circuits
- Assembling, installing, and maintaining cabling
- Media and supply management
- Scheduled maintenance services
- Operating system and server installation
- Power cycle
- General troubleshooting
Why is Smart Hands IT Support Important?
It is not ideal for any growing company to have an in-house IT team to handle all operations within a data center. It would require maintaining a more extensive IT staff than necessary which incurs additional salary and training costs.
The frequency of data center issues and the duration for resolution reduces with Smart Hands IT support. Quality Smart Hands services offer around-the-clock service to nip any problems in the bud before they become fully-fledged nightmare scenarios. For instance, a system error during business hours can prove catastrophic.
Your servers should always be up and running. System downtime quickly translates to lost productivity and lost revenue. Another benefit of Smart Hands services is getting increased network and data security. Consistent, regular maintenance checks coupled with data backups ensure that your system is well protected.
Problems such as cyberattacks, equipment failure, and software bugs can disrupt services impacting your business's bottom line and reputation. Having 24/7 Smart Hands support allows for faster incident resolution.
Managed Smart Hands Services – The Key to Streamlined Business Operations
IT Smart Hands is a 24/7 onsite, on-demand support service that ensures your business operations go uninterrupted. An excellent Smart Hands service functions as an extension of your in-house IT team, helping to optimize your business operations.