How All IT Provided Onsite IT Support for a Software Solutions Company with 20 Locations
About the Client:
ABC Financial is a prominent payment software solutions company with 20 Locations.
This client is a well-known fitness club management provider focusing on health clubs and gym payment-processing software solutions. Hard drives of their point-of-sale computers deployed in their customers’ gyms and fitness clubs required replacement to reflect better user experience optimization.
In this case study, the client needs to monitor and replace hard drives in all its client locations. They needed technicians to replace the hard drives and contact support to finish configuration in more than 1,000 sites across the US.
With more than 1,000 sites across the US, this client needed help replacing the already deployed hard drives at multiple locations while ensuring functionality and better optimization of user experience. They availed All IT Supported’s white label services to replace hard drives at 20 client locations and extend their service footprint. With the help of the All IT professional team of project coordinators, our All IT field technicians were then deployed onsite with the parts necessary for the replacement, while wearing the client’s brand. In this project, our IT technicians shut down the point-of-sale machines first, replaced their hardware, and powered them back on for testing.
After replacing the hard drives, the field service technicians coordinated with the client’s remote support teams to perform onsite configuration and testing on the point-of-sale machines.
With constant monitoring and consistent coordination, the project was completed in less than one week for all locations, including remote regions and client sites.
White label onsite IT support is the best solution for an outsourced or managed service provider seeking to provide prompt and efficient service for all their clients regardless of location. These are services that are being offered by a certain solution provider without branding, thus, extending the footprint services of the purchasing company.
All I.T. ensures that our clients are able to meet service footprint expectations anywhere and anytime by prioritizing the client’s goals of productivity and cost-efficiency.
If you need access to a nationwide network of 15,000 technicians in just a single call, All I.T.’s white label services can help you win all opportunities for your business at very reasonable pricing for remote coverage.
